Refund Policy for JIITII

Last Updated: 01st Nov 2024

At JIITII, we strive to provide a seamless and efficient platform for recording and managing digital transactions. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which a refund may be requested and processed. By using our platform, you agree to the terms of this policy.

1. Scope of Refunds

JIITII provides a platform for the creation and storage of digital agreements between Buyers and Sellers of digital devices. However, refunds may apply under specific conditions relating to the services provided by the platform, not the physical transaction or device involved in the sale or purchase.

• Platform Fees: JIITII charges service fees for using the platform’s features, including the creation of agreements, transaction records, and storage of device information. These fees are non-refundable once a transaction is initiated, as the service has been rendered.
• Subscription Charges: If you have purchased a subscription plan for enhanced features or additional storage on the platform, the charges may be eligible for a refund under certain conditions, as detailed below.

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

A. Platform Subscription Refund

• If you cancel your subscription plan within 7 days from the date of payment, you may be eligible for a full refund, provided you have not used any of the premium features beyond basic usage. Any usage of the premium features, including but not limited to creating more than one transaction record or accessing additional storage space, will void the eligibility for a refund.
• Refund requests made after 7 days will not be eligible for a refund, as the service has been used by the user. Subscription renewals are also non-refundable after the renewal date.

B. Duplicate Charges

If you are charged more than once for the same service, or for duplicate subscriptions, you may request a refund for the duplicate charge. Refund requests for duplicate charges must be made within 30 days of the transaction date.

C. Payment Error

If you believe a payment error has occurred (e.g., the platform charged you an incorrect amount or failed to process a payment properly), you may request a refund. Refund requests due to payment errors must be submitted within 7 days of the payment date.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Refund Request: Contact our support team via email at [Insert Support Email], or use the in-app support feature, and provide the following information:
   • Transaction ID or receipt number
   • A brief description of the issue or reason for refund
   • Date of the transaction
   • Any supporting documentation, if applicable (e.g., payment screenshots, billing information)
2. Refund Request Review: Once we receive your request, our team will review it. We may ask for additional information to help process your claim.
3. Processing Time: Refund requests will typically be processed within 7 business days. We will notify you via email or within the app of the status of your refund request.
4. Refund Method: If your refund request is approved, the refund will be issued using the same payment method that was used to make the original payment.

4. Non-Refundable Situations

The following circumstances are not eligible for a refund:

• Buyer/Seller Disputes: JIITII is a record-keeping platform and does not get involved in the legal aspects of transactions between Buyers and Sellers. Any issues related to the transaction, device condition, or agreement terms are between the parties involved. JIITII does not issue refunds for transaction-related disputes.
• Platform Service Usage: Once a service is used, such as the creation of a transaction record or the signing of an agreement, it is considered completed, and no refund will be issued for that service.
• Device Issues: JIITII is not responsible for the physical condition or functionality of the devices involved in the transaction. Refunds are not applicable for device-related issues, as these are handled between the Buyer and Seller.
• Change of Mind: Refunds will not be issued for cancellations or requests based on a change of mind or dissatisfaction with the service, as long as the service was provided as described.
• Expired Request Period: Refunds requested after the specified time limits (7 days for subscription cancellations, 30 days for duplicate charges, etc.) will not be considered.

5. Exceptions

In rare cases, we may make exceptions to this Refund Policy if there are extenuating circumstances, such as a technical failure of the platform or a system error. These exceptions are at the sole discretion of JIITII and will be handled on a case-by-case basis.

6. Platform’s Right to Modify Refund Policy

JIITII reserves the right to amend, modify, or update this Refund Policy at any time. Any changes to the policy will be communicated via email or through in-app notifications. By continuing to use the platform after such changes, you agree to be bound by the updated policy.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact us at:

• Email: info@digiaeon.com

By using JIITII’s platform, you acknowledge and agree to the terms of this Refund Policy.